POLICY OF AURORA SMART SOLUTIONS

GENERAL TERMS AND CONDITIONS OF SERVICE

This Agreement governs the relationship between Aurora Smart Solutions (hereinafter referred to as the “Contractor”) and the client (hereinafter referred to as the “Client”) regarding the provision of services for smart home system configuration, installation of approved equipment, and performance of works specified in the approved estimate.
The full scope of services is determined individually for each project and is documented in the estimate.

By signing this Agreement, making payment for services, or granting access to the property, the Client confirms acceptance of all terms and conditions of this Agreement.

1. INITIAL SITE VISIT BY A SPECIALIST

1.1 Cost and Payment Terms

A non-refundable fee of USD 99 is charged for the initial site visit by a specialist.

By accepting the Service Order, the Client acknowledges and agrees that:
a) the Client is required to pay the initial site visit fee in full prior to the commencement of any work;
b) the initial site visit fee is non-refundable under any circumstances;
c) the initial site visit fee will be credited toward the total project cost if the Client approves and pays the estimate within seven (7) calendar days.

1.2 Scope of the Initial Site Visit

During the initial site visit, an Aurora Smart Solutions specialist performs the following:
— evaluation of the property’s technical conditions and limitations;
— assessment of actual installation conditions;
— consultation regarding the project and system functionality;
— selection and coordination of equipment;
— adjustment of the proposed solution based on identified conditions;
— coordination of the final scope of work with the Client;
— preparation of the final estimate.

1.3 Identification of Technical Limitations and Required Modifications

During the site visit, the specialist may identify technical deficiencies or conditions that make installation impossible, may result in improper or unstable system operation, or require additional work and/or equipment at the Client’s expense.

Such conditions may include, but are not limited to:
— lack of a stable Wi-Fi signal or use of an insufficient or outdated router;
— absence of a neutral wire in the electrical box (neutral wire);
— non-standard mounting boxes;
— metal walls or structures causing signal interference;
— old, aluminum, damaged, or deteriorated wiring;
— lack of proper grounding;
— worn, non-functional, or unstable electrical connection points;
— any hidden defects affecting safety or equipment operation.

If correction of the identified issues is required for installation, the Client agrees to perform the necessary modifications at their own expense and, where applicable, to engage licensed electricians or other qualified specialists.

2. PRICE PROPOSAL

2.1 Initial Consultation

The Client provides the Contractor with information regarding the desired scope of work, number and types of devices, system functionality, and expected features. Based on the information provided by the Client, the Contractor prepares a preliminary cost estimate.
This estimate is for informational purposes only and is not a final offer.

2.2 Initial Site Visit

An on-site visit by a specialist is required to determine the technical feasibility of installation, assess the condition of the network and power supply, evaluate existing connection points, verify equipment compatibility, and clarify all project details.

Adjustments to the preliminary estimate may include changes in price, number of devices, additional equipment requirements, or the inability to install certain components due to technical limitations. The Client acknowledges that the final project cost may increase if additional equipment, network extenders, accessories, or other requirements are identified during the site visit.

2.3 Final Estimate

After the site visit and agreement on all technical parameters, a final price proposal is issued. The final estimate is the sole document defining the total project cost and the complete scope of work. All prior estimates become void upon issuance of the final estimate.

The final estimate is valid for seven (7) calendar days from the date it is sent to the Client. After this period, pricing, equipment availability, and project timelines may be subject to change.
Until an advance payment is made, the final estimate does not constitute a binding obligation of the Contractor and may be modified at any time.

2.4 Additional Changes

Any changes to the project after approval of the final estimate, including the addition of devices, modification of automation scenarios, or adjustments to the scope of work, are considered additional services, are billed separately, and require an updated price proposal.

2.5 Acceptance of the Price Proposal

The Client confirms acceptance of the final estimate upon making an advance payment, providing written or electronic confirmation, or granting the Contractor access to begin the work.

The final estimate is deemed accepted by the Client at the moment the advance payment is made. Prior to receipt of the advance payment, the Contractor reserves the right to modify project timelines, pricing, and scope of work.

3. PAYMENT TERMS

3.1 Advance Payment

If the Client selects the Contractor to perform the services based on the approved estimate, the Client is required to make an advance payment of no less than 50% of the total estimated amount.

3.2 Final Payment

The remaining balance is due immediately upon completion of the services, unless otherwise agreed in writing by the parties.

3.3 Accepted Payment Methods

Payment is accepted by Card, Cash, Check, and Zelle. Credit or debit card payments are available via a payment link.
In the event that a check is returned or declined, the Client agrees to pay a processing fee of $50.

3.4 Credit Card Processing Fee

When payment is made by debit or credit card via a payment link, the Client is responsible for a payment processing fee equal to 3.5% of the transaction amount plus $0.10 per transaction.
This fee is not a charge for the Contractor’s services, is listed as a separate line item on the invoice, is not subject to sales tax, and does not apply to payments made by cash, check, or Zelle.

3.5 Late Payments and Collection Costs

In the event of late payment, the Client agrees to reimburse the Contractor for all costs incurred in connection with the collection of outstanding amounts, including reasonable attorney’s fees and collection costs.

Past-due amounts shall accrue interest at a rate of 18% per annum or the maximum rate permitted by law, whichever is less.

3.6 No-Refund Policy

If the Client cancels the services after the required equipment has already been ordered, the Client remains responsible for the full cost of the equipment, delivery charges, the initial service call, and a service fee equal to the cost of a repeat site visit in effect on the date of cancellation.

The Client agrees that no refunds will be issued for any reason, including dissatisfaction with the services or results, except as expressly provided in this Agreement. The Client further agrees not to initiate chargebacks, credit card disputes, or similar actions to recover payments and to resolve any disputes solely through the dispute resolution process set forth herein.

In the event of a chargeback or payment dispute initiated by the Client, the Client agrees to reimburse the Contractor for any fees, penalties, or expenses incurred as a result.

4. PHOTO, VIDEO, AND AUDIO RECORDING

The Client acknowledges and agrees that, during the provision of services related to the installation and configuration of smart home systems, the Contractor may conduct photo, video, and audio recording, including the recording of phone calls and verbal communications, solely in connection with the performance of the Contractor’s services. Such recordings may be made for the purposes of documenting the work process, quality control, ensuring safety, protection against false claims, dispute resolution, and internal staff training.

By signing this Agreement, the Client provides prior written consent to such photo, video, and audio recordings in accordance with the privacy and communications recording laws of the State of Florida, including Florida Statutes § 934.03. The Client is informed that they have the right to withdraw consent for future audio recordings at any time by providing written notice to the Contractor; however, such withdrawal shall not affect the legality or admissibility of any recordings made prior to the withdrawal of consent. Withdrawal of consent does not apply to photo or video recordings necessary for documenting the work process, safety purposes, or protection of the Contractor against claims.

The Contractor does not engage in covert video recording and does not install or use surveillance equipment in areas where the Client has a reasonable expectation of increased privacy, including bathrooms, restrooms, children’s rooms, or similar areas. Photo and video recording is conducted solely to the extent necessary to document completed work, the condition of installed equipment, and interior elements directly related to the provided services.

The Contractor is not an entity required to retain or ensure the preservation of photo, video, or audio recordings. Any recordings made during the course of work constitute internal business materials of the Contractor and may be deleted automatically, accidentally, or at the Contractor’s discretion, and are not subject to mandatory retention. The Contractor shall not be liable for the loss, deletion, or unavailability of such recordings and assumes no obligation to provide them in the future, except where expressly required by applicable law.

The Client further grants the Contractor the right to use photographs and video materials of completed work that do not depict the Client, members of the Client’s household, or other identifiable individuals, and that do not contain personal data (such as address, last name, or phone number), for the Contractor’s marketing purposes, including publication on the Contractor’s website, social media platforms, and promotional materials.

The use of images or videos in which the Client or other individuals can be identified is permitted only with the Client’s separate verbal or written consent obtained prior to such publication. The Client may withdraw consent for future marketing use at any time by providing written notice to the Contractor; however, materials already published may be removed where reasonably possible, and the Contractor does not guarantee complete removal from third-party systems or platforms not controlled by the Contractor.

By signing this Agreement, the Client confirms that they have read, understood, and fully accepted the terms of this section.

5. LIMITED WARRANTY

The Contractor provides a warranty on the performed installation work for a period of thirty (30) days from the date of installation.

This warranty applies exclusively to the quality of the installation work performed and covers the correction of defects that are directly attributable to the actions of the Contractor.

All warranties provided by the Contractor are exclusive and replace any other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted under the laws of the State of Florida.

This warranty is non-transferable and applies only to the original Client.

5.1 Conditions for a Free Warranty Service Visit

The Client is entitled to one (1) free warranty service visit provided that all of the following conditions are met:

1. The installed device has ceased to perform its primary function within thirty (30) calendar days following completion of the work.

2. The Client has notified the Contractor in writing (via email) with a description of the issue.

3. No interference with the system has occurred by the Client or any third party.

5.2 Termination of Warranty

The warranty shall be automatically void if the Client has:

• replaced or modified devices independently;

• reset device or hub settings;

• changed the Wi-Fi network, password, or SSID;

• added or removed devices without notifying the Contractor;

• modified automation rules, scenarios, or logic;

• used incompatible bulbs, adapters, or accessories;

• engaged third-party technicians or service providers.

If, during diagnostics, any Client or third-party interference is identified, then:

• the warranty on the work is terminated in full;

• the visit shall be deemed a billable service visit;

• the Client shall be charged for the service call, diagnostics, and any repair work in accordance with the Contractor’s current rates.

5.3 What Is NOT Considered a Warranty Case

The warranty does not cover issues including, but not limited to:

• degradation of Wi-Fi, Zigbee, or Matter signal quality;

• malfunctions caused by updates from Apple, Google, or Amazon;

• device desynchronization following router reboot;

• automation failures caused by Client network changes;

• use of incompatible bulbs, dimmers, or lighting fixtures;

• any issues caused by equipment not purchased through the Contractor.

5.4 Scenario Adjustments and Device Logic Configuration

After the Client has accepted the completed work, any requests related to:

• creating, modifying, or adjusting automation scenarios;

• changing device logic or behavior;

• re-pairing or re-binding devices;

• integration with Apple / Google / Amazon platforms;

• restructuring the smart home system;

are not considered warranty services and are provided as separate, paid services, including through remote configuration where applicable.

5.5 Equipment (Device) Warranty

Devices purchased by the Client through the Contractor are covered by the manufacturer’s limited warranty for up to one (1) year, depending on the brand and model.

The manufacturer’s warranty may include device replacement, repair, or provision of an equivalent product. The equipment warranty does not include labor costs for removal, reinstallation, reconfiguration, or delivery unless otherwise provided by the manufacturer.

All devices purchased through the Contractor and installed as part of the project are non-refundable after installation, activation, or integration into the smart home system, except in applicable warranty cases.

5.6 Warranty Service Conditions

The Client is entitled to one (1) free warranty service visit within thirty (30) days from the installation date, provided that:

• the malfunction is confirmed by the Contractor; and

• the issue directly relates to the installed device or the work performed.

If the issue is determined not to be a warranty case, the visit shall be billed at the Contractor’s current service rates.

Any service request submitted after thirty (30) days from installation shall be considered billable, regardless of the nature of the issue.

If Client interference is identified (including self-installed devices, reset settings, Wi-Fi changes, incompatible bulbs, independent reinstallation, or use of equipment not included in the project), the warranty on the work is void.

5.7 Defective Devices

If an installed device is determined to have a manufacturing defect, the Contractor may request a replacement from the manufacturer. Delivery time for replacement devices may be fifteen (15) business days or longer. The Contractor is not responsible for manufacturer warranty processing timelines.

If the device is available for replacement, the Client shall be responsible for all associated costs, including delivery, service visit, device removal, reinstallation, configuration, and labor.

If the device has been discontinued and replacement is not possible, the Client shall receive a refund of the device cost only, excluding any labor or installation fees.

5.8 Limitation of Warranty Obligations

The Contractor’s obligations under this warranty are limited, at the Contractor’s discretion, to either:

• replacement of the device; or

• correction of the installation work.

The Contractor does not compensate for indirect or consequential damages, including but not limited to loss of data, Wi-Fi disruptions, power outages, or issues caused by third-party devices.

5.9 Warranty Exclusions

This warranty does not apply to:

a) breach of warranty conditions by the Client, including interference with the smart home system or refusal to provide access to the Contractor for troubleshooting, which results in termination of the warranty and renders further services billable;
b) software-related issues caused by Apple / Google / Amazon updates;
c) Wi-Fi, Zigbee, or Matter network issues;
d) devices requiring relocation or modification of existing electrical points;
e) environmental or structural conditions that prevent proper operation (including metal walls, signal attenuation, incompatible bulbs, etc.);
f) work performed by third-party contractors;
g) damage caused by physical impact, liquids, or improper use;
j) devices purchased by the Client from third parties.

6. TECHNICAL LIMITATIONS AND RISKS

The Client acknowledges and agrees that the proper operation of smart home systems depends on a number of technical conditions that are beyond the Contractor’s control. The Client understands that installation of devices is only possible when there is technical feasibility and when existing electrical points are functional and in proper condition.

6.1 Internet and Network Infrastructure Requirements

The Client is required to provide stable, high-speed Wi-Fi connectivity, including active 2.4 GHz and 5 GHz bands, access to the router and passwords, and properly functioning network equipment. The Client shall also provide access to Apple / Google / Amazon accounts if required for system configuration.

If proper system operation requires Wi-Fi signal enhancement, installation of a mesh system, replacement of the router, or other network equipment, such work and equipment shall be paid for separately by the Client.

6.2 Electrical Work Limitations

The Contractor performs only work related to updating or replacing existing electrical points without altering their electrical circuitry, as well as configuration and integration of smart home equipment.

The Contractor DOES NOT perform:

• relocation or installation of new electrical lines;

• cable routing or wiring installation;

• work inside electrical panels;

• replacement of breakers or modification of electrical load;

• creation of new electrical points;

• any work requiring a State of Florida electrician license.

If the project requires such work, the Client must engage a licensed electrician. The Contractor may recommend specialists but bears no responsibility for the results of their work.

6.3 Condition of the Premises and Hidden Defects

The Client understands that the condition of old wiring, concealed connections, walls, ceilings, surfaces, decorative elements, and the results of prior work performed by other contractors may limit installation feasibility and affect the final outcome.

The Contractor shall not be responsible for consequences caused by:

• old or worn wiring;

• hidden defects;

• unstable surfaces;

• peeling paint or cracks;

• structural wall issues that may become apparent during installation.

Preparation of the premises is the sole responsibility of the Client.

6.4 Dimming and Lighting Compatibility

The Client must use only bulbs and fixtures that are compatible with dimming and comply with the manufacturer’s technical requirements.

The Contractor is not responsible for flickering, noise, light instability, bulb overheating, limited dimming range, shutdowns, or improper lighting operation if such issues are caused by incompatible or outdated bulbs.

Replacement of bulbs in such cases shall be at the Client’s expense and does not constitute a warranty service.

6.5 Equipment, Deliveries, and Third-Party Devices

The Contractor installs and configures only the equipment included in the approved estimate and purchased through the Contractor.

Client-owned devices purchased from third parties are not accepted for installation and are not supported.

The Contractor is not responsible for defects in third-party devices, their incompatibility, software limitations, or consequences of self-installation by the Client.

The Contractor is not responsible for equipment delivery delays caused by suppliers, logistics providers, warehouses, delivery services, lack of product availability, or force majeure events. In the event of delivery delays, project timelines shall be extended to the nearest available date agreed upon by the parties.

The Client acknowledges and accepts that project timelines may change depending on equipment availability and supplier logistics, and that such changes do not constitute grounds for project cancellation, refunds, or claims against the Contractor.

6.6 Client Acceptance of Risks

The Client confirms full understanding of the technical limitations and risks associated with the condition of the premises, network infrastructure, characteristics of smart home equipment, and limitations of third-party platforms, and accepts these risks as inherent conditions of the work.

By authorizing the Contractor to proceed with the work, the Client accepts these risks and waives any claims related to the circumstances described in this section.

7. LIMITATION OF DAMAGES

The Contractor shall not be liable for any special, incidental, indirect, or consequential damages, including but not limited to loss of profits, loss of data, business interruptions, inconvenience, or other intangible losses arising from the provision of services, breach of warranty, breach of contract, negligence, or any other legal theory.

In all cases, the total cumulative liability of the Contractor under this Agreement shall be limited to the amount actually paid by the Client to the Contractor for the performed work.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1 Scope of Application

PLEASE READ THIS SECTION CAREFULLY. This provision applies to any dispute, claim, or controversy arising between the Client and the Contractor, including the Contractor’s affiliates, whether arising before or after the execution of this Agreement.

8.2 Notice and Informal Resolution

If the Client has any concerns or disputes, the Client must first provide written notice describing the issue and the requested resolution by email to Aurora.intake@gmail.com. The parties agree to attempt to resolve the dispute informally before initiating arbitration or litigation.

8.3 Binding Arbitration

If the dispute is not resolved within sixty (60) days from the date of written notice, the Client agrees that any dispute arising out of or relating to any aspect of the relationship between the Client and the Contractor shall be resolved exclusively by binding arbitration, not by a judge or jury. The arbitration shall be conducted by a single arbitrator through the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and shall take place in Broward County, Florida. This agreement to arbitrate applies to all claims, including those arising prior to the effective date of this Agreement.

8.4 Arbitration Rules and Information

For additional information regarding the AAA rules or to initiate arbitration, the Client may contact any AAA office or visit www.adr.org.

8.5 Class Action and Consolidation Waiver

The arbitrator may resolve disputes only between the Client and the Contractor and may not consolidate claims or proceedings without the consent of all parties. The arbitrator may not hear class actions, representative actions, or claims brought on behalf of others. The Client and the Contractor may bring claims against each other only in their individual capacities, and not as a plaintiff or class member in any class, collective, or representative action. If a court or arbitrator determines that any portion of this arbitration agreement is unenforceable with respect to a particular claim or remedy, that claim or remedy only shall be resolved in court, and all remaining claims shall be resolved through arbitration.

9. DISCLAIMER AND LIMITATION OF LIABILITY

9.1 General Disclaimer

By ordering services from the Contractor, the Client acknowledges that they have read and understood this disclaimer. The cost of services is calculated based on the Client’s acceptance of these terms and the understanding that the performance of the work may involve certain inherent and unavoidable risks, which the Client knowingly assumes. This disclaimer does not apply in cases of gross negligence or willful misconduct by the Contractor.

9.2 Movement of Furniture and Interior Items

The Contractor is not obligated to move furniture or other items within the premises. If, at the Client’s request, such movement is performed in connection with the services, the Client assumes all risks associated with potential damage to furniture, walls, floors, finishes, or other interior elements. The Client releases and holds the Contractor harmless from any damage arising from such movement performed at the Client’s request.

9.3 Existing Electrical Wiring and Infrastructure

The Contractor performs work only at existing connection points and does not relocate electrical points, install new wiring, or perform work inside electrical panels. The Client understands that the condition of existing wiring, latent defects, unstable voltage, improper connections, or the results of prior work performed by third parties may lead to unexpected malfunctions or failures. The Contractor shall not be responsible for any consequences arising from the condition of the Client’s existing electrical infrastructure.

9.4 Wireless Systems and Network Limitations (Wi-Fi, Zigbee, Matter, etc.)

The Client acknowledges that the performance of wireless technologies depends on multiple factors, including network stability, signal interference, building characteristics, construction materials, and software or firmware updates of third-party platforms. Possible network interruptions, device connectivity loss, changes in the operation of Apple, Google, or Amazon ecosystems, and issues caused by third-party routers or hubs are outside the Contractor’s control and responsibility. The Client accepts these limitations as an inherent part of using wireless systems.

9.5 Potential Surface Damage During Installation

The installation of smart switches, sensors, LED controllers, wall-mounted devices, and other equipment may involve removal of existing components, work on walls or surfaces, removal of decorative panels, and installation of mounting hardware. The Client understands that hidden defects, traces of prior installations, peeling paint, or unstable surfaces may become apparent during such work. The Contractor shall not be responsible for these conditions, as they result from the pre-existing condition of the premises.

9.6 Client-Supplied Equipment

The Contractor does not install or service equipment purchased independently by the Client and assumes no responsibility for the compatibility, quality, performance, or consequences of the Client’s self-installation of such equipment. Any issues arising from the use of third-party or client-supplied devices are outside the scope of the Contractor’s responsibility.

10. CLIENT RESPONSIBILITIES

The Client shall provide the Contractor with safe and accessible working conditions, including unobstructed access to the installation area, removal of obstacles, provision of adequate workspace, and restriction of access by children and pets within the work area. The Client shall also provide access to the electrical system, electrical panel, network equipment, and required accounts (Apple / Google / Amazon), where such access is necessary for system configuration.

The Client is solely responsible for any personal injuries, falls, or accidents involving the Client, as well as for any damage to property that the Client moves independently. The Client is responsible for granting access to the premises to third parties during the performance of the work and for any consequences arising from such access.

After installation of the equipment, the Client shall have no right to request a return of the device, reimbursement of the device cost, replacement with a different device based on personal preference, cancellation of the order, revision of the project price, or a refund of the equipment deposit. Devices are non-returnable even if the Client changes their mind or if the final visual or functional result does not meet the Client’s personal expectations, provided that such result is not caused by a defect in the device or a breach of this Agreement by the Contractor.

The Client acknowledges and accepts the risks associated with the condition of existing wiring, surfaces, interior elements, and technical conditions of the premises that may affect the installation process or the visible result. By authorizing the Contractor to commence work, the Client agrees to these terms and waives any claims based on the circumstances described in this section.

11. REMOTE CONFIGURATION AND POST-WARRANTY SERVICES

11.1 General Provisions

At the Client’s request, the Contractor may provide remote smart home configuration services, including the creation or modification of automation scenarios, updates to device configurations, integration with Apple / Google / Amazon accounts, connection diagnostics, and adjustment of system settings.

11.2 Service Conditions

To perform remote services, the Client shall provide the Contractor with temporary access to the Client’s account (login and password) or grant access through an invitation-based system, if supported by the applicable platform. The Client confirms that such access is provided voluntarily and assumes full responsibility for the security of the account.

11.3 Limitation of Contractor’s Liability

The Contractor does not store or record passwords after completion of the service and shall not be liable for consequences resulting from changes made by the Client, loss of access, failures or limitations of Apple / Google / Amazon services, or disruptions in the Client’s Wi-Fi or network infrastructure. The Contractor is not responsible for the security, preservation, or loss of account data or settings.

11.4 Fees for Remote Services

Remote configuration is a separate paid service and is not included in the warranty for work performed, the installation fee, or diagnostic services. Fees are determined according to the Contractor’s current rates and must be agreed upon prior to commencement of the service.

11.5 Remote Service Limitations

The Contractor reserves the right to refuse remote configuration services if the equipment was not purchased through the Contractor, the device was previously configured by third parties, the system is unstable or requires physical on-site intervention, or the Client refuses to provide the necessary access or requests actions that may compromise account security.

12. MISCELLANEOUS

This Agreement, including all attachments, estimates, notices, and policies, constitutes the entire and exclusive agreement between the Contractor and the Client and supersedes all prior or contemporaneous oral or written agreements, representations, or understandings between the parties. Any provisions of this Agreement which by their nature should survive completion or termination of the services, including but not limited to payment terms, limitations of liability, warranties, and dispute resolution provisions, shall remain in full force and effect after the services are completed or terminated.

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable under the laws of the State of Florida, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect. By paying for the services, signing the estimate, or granting access to the property, the Client confirms that the Client has read, understands, and agrees to the terms of this Agreement, including all limitations of liability and warranties contained herein. The Client further acknowledges that all services provided by the Contractor are governed exclusively by the terms of this Agreement and not by any oral statements, expectations, assumptions, or representations.

The remedies provided under this Agreement are exclusive. The Client shall not be entitled to seek any additional compensation, including compensation for indirect or consequential damages, lost profits, inconvenience, delays, damages caused by third-party devices, Wi-Fi instability, or requests for refunds of equipment that is designated as non-returnable under the Contractor’s policies. The Client also waives any claims based on oral agreements, informal expectations, actions of third parties, or interpretations not expressly set forth in writing in the estimate or this Agreement.

This section confirms that no compensation or remedies other than those expressly provided in this Agreement may be claimed by the Client, and that any claims not documented in writing shall have no legal force or effect, except as expressly required by applicable Florida law. All notices shall be deemed received at the time they are sent to the email address provided by the Client.